Ensuring quality

Meeting clinical governance standards

This is a set of systems that enable health organisations to deliver a quality service.

There are seven pillars of Clinical Governance; patient and public involvement, clinical effectiveness and research, clinical audit, clinical risk management, staffing and staff management, education, training and development & use of information and IT.

To ensure we are compliant with Care Quality Commission guidance and standards for dental practices CDS is registered with the Care Quality Commission to offer services in Bedfordshire, Derbyshire, Essex, Leicestershire, Lincolnshire, Norfolk, Nottinghamshire, Suffolk (Out-of-hours Service) and HM Prisons. This means we comply with CQC’s Essential Standards of Quality and Safety.

CDS Provider ID: 1-191589944

The CDS-CIC CQC Registered Managers are:

Yee Lee: Dental Care Centre Bedfordshire
Michelle Wood: Bedfordshire, Norfolk, Lincolnshire, Nottinghamshire and Derbyshire Services, GA (Bedfordshire, Norfolk, Lincolnshire, Nottinghamshire and Derbyshire )and Dental Mobile Units
Jane Rodrigues: Essex and Suffolk Out-of-hours Services, HMPs, GA Essex
Nicola Milner, Keerti Madhvani: Leicestershire

CDS Registered Locations:

CDS is registered with the Care Quality Commission to offer services in Bedfordshire, Derbyshire, Essex, Leicestershire, Lincolnshire, Norfolk, Nottinghamshire, Suffolk and HM Prisons.

Patient feedback through the national Friends and Family Test:

This is method by which patients of the Community Dental Service are able to give their feedback about how likely they would be to refer friends and family to CDS. The results will be published by the NHS and provide a patient rating for CDS in Bedfordshire, Derbyshire, Essex, Leicestershire, Lincolnshire, Norfolk, Nottinghamshire, Suffolk and HM Prisons. Overall, we currently receive a 98% recommendation rating.

Patient feedback through the national Friends and Family Test

This is method by which patients of the Community Dental Service are able to give their feedback about how likely they would be to refer friends and family to CDS. The results will be published by the NHS and provide a patient rating for CDS in Bedfordshire, Suffolk, Norfolk, Essex, Lincolnshire and Leicestershire. Overall we currently receive a 98% recommendation rating.