CDS launches Norfolk & Waveney DenCAS (Dental Clinical Assessment Service)

CDS, commissioned by NHS 111 providers and social enterprise IC24, has successfully launched DenCAS in Norfolk & Waveney this weekend, following the success of the Essex DenCAS launch earlier in the year.

Offering dental expertise to the NHS 111 service, DenCAS is part of the “Think NHS 111 First” programme and the OCDO Transition to a Better Future strategy, and provides skilled trained Dental Nurses able to triage callers experiencing dental issues. The aim of DenCAS is to support the integration between primary dental services and urgent dental care systems, ensuring those in need of urgent dental services receive the appropriate care in the right place at the right time.

Lorraine Mattis, CDS’s Regional Operations Director, is thrilled to have the pilot up and running. “Outside of the pilot scheme, callers to NHS 111 with dental issues, will have spoken to a non-clinical call handler or GP. In speaking with non-dental trained professionals, patients may have had a poor patient experience and an unnecessary visit to their A&E. By launching DenCAS we provide dental expertise and knowledge to triage these callers and we are able to refer to out of hour dental providers if appropriate.”.

Nicola, Out of Hours Manager who was instrumental in the go-live launch “I am excited to say we launched our pilot scheme in Norfolk & Waveney on Saturday 29th May. We have 12 fantastic Dental Nurses who are currently trialling weekends shifts from 8am – 2pm, with two working per shift. I particularly want to thank Chloe for all her hard work in training the Norfolk & Waveney nurses before the service went live on the bank holiday weekend.”.

Lorraine thanked Nicola for her time and support in launching the service over the weekend and praised the CDS IT team who have worked hard since Covid: “Thanks to the technological advances, our nurses are able to work these shifts remotely from home”.

Supported by the expertise of our Dental Nurses, CDS Norfolk & Waveney are currently piloting this urgent dental care pathway and will be evaluating the impact over the coming months, with the view to DenCAS becoming common place within the NHS 111 service.