To all our practice patients and visitors

We’re aware of the lifting of the remaining COVID-19 restrictions from 19 July 2021. But we still need to act cautiously to stop the spread of the virus. The delta variant is more transmissible, and people visiting this practice may be contagious without knowing it. Many people are still not yet fully vaccinated, so cutting virus transmission is still important. Health premises are a higher risk environment and we need to maintain some control measures to keep everyone safe. So we are asking everyone visiting our practice to wear a face mask, unless you’re exempt, maintain social distancing and use hand gel or wash your hands.

In order to comply with stringent infection control practices, appointments are allocated to each clinic based on the type of care to be provided, rather than by patient location.

If you would like to enquire about a referral, please contact the Referrals team based within the Epic Centre on 0333 207 9954 – Option 2.

Attendance at a clinic is by appointment only to enable us to ensure adequate social distancing.

We currently re-establishing services, prioritising the most urgent care first. We will contact patients as and when we are able to see them, but please call us on 0333 207 9954 – Siskin Reception Option 1 if you have an urgent dental problem.

Norfolk & Waveney clinics

How to Refer

CDS in Norfolk and Waveney accept referrals for patients with additional needs and anxious patients requiring care under sedation or general anaesthesia.

We wanted to make you aware that there will be a change to the those eligible to make referrals outlined in the new contract. This is in response to new guidance published recently, which recommends that referrals for this specialist service should only come from general dental practitioners (GDP).

There is help available for your service user, who may require your support, to find a Dentist in their local area at Once on the site, click on the ‘find a dentist’ tab. Type the residential location of the service user to find a local dentist and click find. It is recommended that you call the Dental Surgery directly to check if they have availability, as the website is not a live page and the information may not be accurate at that point in time.

We want to reassure you that NHS England and NHS Improvement – East of England and Community Dental Services CIC will be working very closely together and with the wider dental community to ensure that access to dental treatment for patients that require the Special Care Dentistry Service is as easy as possible.

If a service user has any issues with access to a Dental Surgery or the new referral criteria, please contact NHS England and NHS Improvement – East on England on 0300 311 2233 or email

If you are a referring GDP, please use the Referral Form below, which you can send by email to or by post, and advise your patient where our services are available.

Alternatively, you can contact the Norfolk and Waveney Community Dental Service Referral Centre at –

Norfolk and Waveney Community Dental Service Referral Centre
Epic Centre
Norwich Community Hospital

Tel: 0333 2079954