Important Covid-19 information

We are gradually re-opening our services in Norfolk and Waveney for some appointments. We have completed arisk assessment to keep you and our clinical teams safe if you visit our clinics.

Please contact Epic Centre 8.30 to 5.00pm Monday to Friday on 0333 207 9954 should you need assistance.

Lowestoft and St James Arrival Procedure

When you attend for an appointment at the clinic, please wear a mask if you can. Please wait in your car and call us on arrival and a member of the Dental Team will let you know when you can come up to the building. We will then take your temperature and apply hand sanitiser to your hands before you can come into the building. We will call you the day before your appointment to confirm and It is important that you let us know during this call if you or anybody in your household has had symptoms of COVID 19 (persistent cough, high temperature, persistent loss of taste or smell). The presence of symptoms will not prevent you from accessing urgent care, but we will need to put suitable arrangements in place to minimise the risk of transmission.

The clinic


Suite A and D
Old Court Buildings
Whapload Road
NR32 1UR

Opening times

Monday8.30am – 5.00pm
Tuesday8.30am – 5.00pm
Wednesday8.30am – 5.00pm
Thursday8.30am – 5.00pm
Friday8.30am – 5.00pm


The site is accessed from Whapload Road and parking is available.  This is a temporary location and parking and access are on uneven ground.

Access and Facilities:
Waiting room and toilet facilities are available and there is wheelchair access.

Public transport

For details of public transport links please visit Norfolk County Council

Our services

Additional Needs

We know that some patients can have difficulties in accessing dental care. We’re here to give high quality treatment and a caring, understanding approach to children and adults with additional needs.

What services do you offer?

We are experienced in treating patients with a wide range of additional needs, supporting them and their families and carers through dental treatment.

We have ground floor clinics that are accessible to wheelchair users.  Some of our clinics have wheelchair recliners, hoists and bariatric dental chairs.

We provide a caring, understanding environment for patients with learning disabilities.

We build long-term relationships with our patients. We pride ourselves on our good communication with hospital services, social services, specialist learning disability services and special schools.

We provide dental care with:

  • Behaviour management techniques
  • Inhalation sedation
  • Intravenous sedation
  • General anaesthesia

Do you accept referrals?

We are a referral only service.

Dental Anxiety

Patients with very severe dental anxiety may be referred in to our services. Fear of dental treatment is common and can stop someone from seeking dental care.

If you have a low level of anxiety some simple methods work such as building a rapport with your dentist and feeling that you are being listened to. You may find that it helps to have a stop signal which you can use to let the dentist know when you would like to take a break, or distraction with music through headphones which can be brought in.

Relaxation techniques can work very well and your dentist will be able to help you with these.

If you have a much higher level of anxiety and this is preventing treatment your dentist may refer you to our services.



We sometimes provide treatment using inhalation or intravenous sedation for patients referred in to our services. We will discuss if this is appropriate and the options available with you during an appointment.