Mia’s Story

Mia is seven and was admitted to hospital after a dangerous fall from her scooter, leaving her with painful facial injuries and her front teeth out of position. This meant she could no longer bite properly and since the accident, she hadn’t been able to eat. Unfortunately, nearly 48 hours later, other emergencies had taken priority leaving her and her family still waiting in the hospital for treatment. Our CDS team became aware of the family’s situation during a routine review of our theatre lists for the day, and saw that we had an opportunity to help.

We went to the ward to meet Mia and her parents. She was understandably quiet and uncomfortable, but with gentle reassurance and time taken to explain what we could do, she began to settle. Her parents, by now exhausted from the uncertainty, were relieved to hear there might be a way forward. After assessing her injuries, we were confident we could provide the care she needed. Working closely with our maxillofacial colleagues at the hospital, we quickly put a plan in place. Together, we agreed that due to the sever nature of her injuries treating her under general anaesthetic would be the kindest and safest option.

Later that same day, we were able to take Mia to theatre. Treatment involved repositioning her displaced teeth and tending to oral lacerations. We also ensured that a clear follow-up plan was in place, arranging a review appointment for splint removal two weeks later in line with recognised trauma guidelines. But beyond the clinical treatment, equally importantly, we had been able to provide comfort, reassurance, and a sense that she was being cared for without delay. Later that evening, Mia was eating again for was able to eat again for the first time since her accident. She was comfortable, smiling, and well enough to go home.

She has since returned for follow-up care, where her splint was successfully removed, and she continues to be monitored by the paediatric dental team. Her parents shared how extremely grateful they were, not just for the treatment itself, but for the speed, kindness and coordination that had turned a distressing experience into a positive one. Hospital staff, including the maxillofacial team, also expressed their appreciation for the collaborative approach, which ensured the patient received timely and appropriate care.

By stepping in, we were able to reduce her time in hospital, relieve her discomfort, and support a much quicker return to normal eating and daily life.

To protect patient confidentiality, all patient stories have been anonymised. Any images used are stock photographs for illustrative purposes only and do not depict actual patients.